Contents

1. Introduction

2. I. Communication Basics

   1. 1.1 The Basics

3. II. Communication & Perception

   1. 2.1 Perception Process

   2. 2.2 Perceiving Others

   3. 2.3 Perceiving and Presenting Self

   4. 2.4 Improving Perception

4. III. Culture, Identity & Communication

   1. 3.1 Foundations of Culture and Identity

   2. 3.2 Intercultural Communication

   3. 3.3 Intersectionality

5. IV. Verbal Communication

   1. 4.1 Language and Meaning

   2. 4.2 Functions of Language

   3. 4.3 Using Words Well

6. V. Nonverbal Communication

   1. 5.1 Principles and Functions of Nonverbal Communication

   2. 5.2 Types of Nonverbal Communication

7. VI. Listening

   1. 6.1 Understanding How and Why We Listen

   2. 6.2 Barriers to Effective Listening

   3. 6.3 Improving Listening Competence

8. VII. Interpersonal Communication

   1. 7.1 Principles of Interpersonal Communication

   2. 7.2 Conflict and Interpersonal Communication

   3. 7.3 Emotions and Interpersonal Communication

   4. 7.4 Self-Disclosure and Interpersonal Communication

9. VIII. Small Group Communication

   1. 8.1 Understanding Small Groups

   2. 8.2 Small Group Development

   3. 8.3 Group Dynamics

   4. 8.4 Group Member Roles

10. IX. Preparing a Speech

    1. 9.1 Selecting and Narrowing a Topic

    2. 9.2 Researching and Supporting Your Speech

    3. 9.3 Organizing

    4. 9.4 Outlining

11. X. Delivering a Speech

    1. 10.1 Managing Public Speaking Anxiety

    2. 10.2 Delivery Methods and Practice Sessions

    3. 10.3 Vocal Delivery

    4. 10.4 Physical Delivery

12. XI. Informative & Persuasive Speaking

    1. 11.1 Informative Speeches

    2. 11.2 Persuasive Speaking