Assignment 9: Conflict Resolution
Purpose
The purpose of this assignment is to help you identify and describe various types of conflict that you have experienced and apply conflict management strategies to resolve them. For this assignment, you will work independently.
Learning Objectives
LO1. Describe the various levels and types of conflict.
LO3. Compare and contrast the different types of conflict management styles.
LO4. Apply conflict resolution concepts to personal experiences.
Time
The time estimated to complete this activity is 45-60 minutes.
Instructions
Please address the following questions in a 200-400 word written response. Follow formal writing conventions using complete sentences and checking spelling, grammar, and punctuation.
- Describe examples of two levels of conflict that you’ve experienced (interpersonal, intrapersonal, intergroup, intraorganizational) and discuss which type of conflict (goal, cognitive, affective, behavioral) was involved in each.
- Which of the 5 conflict management styles (Avoiding, Accommodating, Competing, Compromising, Collaborating) do you use most often? Give an example.
- Describe how you would apply the STLC Conflict Model to a recent conflict you experienced where the outcome did not go well. How do you think the STLC model would have impacted the outcome?
