Chapter 9: Conflict Resolution

Whether a small irritation or a large problem, conflict with others can contribute to negative feelings and stress. Conflicts can occur with family members, friends, and with your coworkers and supervisors. It is important to understand how conflicts arise and how to successfully resolve them.

In this chapter you will learn about conflict resolution. We will discuss what the levels, elements, and types of conflict are, conflict management strategies, and teamwork and conflict in the workplace. This will provide you with valuable information for resolving conflicts in your personal and work experiences.

You can open the pdf version of the Chapter 9 reading if you want to view it in a book page format or want to print out a physical copy to read: Chapter 9 – Conflict Resolution