Introduction
CH 1: What is Technical Communication?
1.1 Characteristics of Technical Communication
1.2 The Importance of Effective Communication
1.3 Ethics in Technical Communication
1.4 Ethics Example: Shuttle Challenger
1.5 "Digital Footprints: Public Writing and Social Identities"
1.6 Netiquette: Guidelines for Online Postings
CH 2: Audience & Purpose
2.1 Writing Purposes & Rhetorical Situation
2.2 Understanding and Assessing Audience
2.3 Tailoring to Reader Types
2.4 Audience Profile Sheet
2.5 Needs Assessment Template
2.6 Cultural Understanding
2.7 Culturally Sensitive Terminology
2.8 Appreciating Different Cultures
2.9 Determining Appropriate Levels of Technicality
CH 3: Design & Visuals
3.1 Document Design
3.2 Using Visuals
3.3 Using Tables
3.4 Using Charts & Graphs
3.5 Using Lists
3.6 Web Design Basics
3.7 Infographic Example
CH 4: Workplace Writing
4.1 Writing Effective Emails
4.2 Memos
4.3 Business Letters (General)
4.4 Business Letter Types
4.5 Cover Letters
4.6 Resumes
4.7 Resume Sections & Types
4.8 Establishing Your Professional Self
4.9 Job Search Strategies
CH 5: Collaboration
5.1 Collaborative Writing
5.2 Successful Collaboration
5.3 Ineffective Collaborative Writing
5.4 Meeting Documents
CH 6: Research & Information Literacy
6.1 Information Literacy
6.2 Performing Research
6.3 Using Your Research
6.4 Citation & Documentation Basics
6.5 Avoiding Plagiarism
CH 7: Technical Reports
7.1 Instructions & Processes
7.2 Technical Descriptions
7.3 Proposals
7.4 Technical Reports
7.5 Report Introductions
7.6 Progress Reports
7.7 Feasibility Reports
7.8 Additional Report Types
CH 8: Grammar & Style
8.1 Communicating with Precision
8.2 Conciseness
8.3 Sentence Structure
8.4 Tone
8.5 Emphasis & Subordination
8.6 Active vs. Passive Voice
8.7 Parallel Construction
8.8 Using Verbs Effectively
8.9 Basic Self-Editing Strategies
8.10 Punctuation: Commas
8.11 Punctuation: Possession
8.12 Punctuation, Grammar, & Mechanics Resources
Assignments and Exercises
CH 1 Assignment: Technical Writing Analysis
CH 2 Exercises: Cultural Understanding
CH 2 Assignment: Cultural Research
CH 2 Assignment: Revising/Translating
CH 3 Exercise: Formatting Analysis
CH 3 Assignment: Creating an Infographic
CH 4 Assignment: Bad News Letter
CH 5 Assignment: Team Project
CH 6 Assignment: Annotated Bibliography
CH 7 Assignment: Instructions
CH 7 Assignment: Technical Descriptions
CH 7 Assignment: Proposal
CH 8 Exercise: Clarity & Conciseness
CH 8 Exercise: Sentence Types
Appendix
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1.6 Netiquette: Guidelines for Online Postings by Will Fleming is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.