Calling in HEAR Reports

Hospital Emergency Ambulance Radio (“HEAR”) reports give the hospital lead-time to set resources in place to receive ambulance patients. Without a HEAR report, the hospital staff will be caught off guard when you arrive and in emergent cases, this could delay treatment.  As soon as is reasonable, EMS transport crews will call the hospital, usually over the radio. Phone calls do happen in special circumstances, and in some geographical areas where phones are the main use of communication.

A HEAR report should contain the following information and be less than 1 min in length:

  1. Use the radio and the “hey you, it’s me” format.
  2. State patient age, gender, chief complaint, and differential diagnosis.
  3. Pertinent interventions and results.
  4. Most recent vitals.
  5. Provide an estimated time of arrival (“ETA”).
  6. Ask if they have any additional questions.


  • Names
  • Addresses
  • Personal information
  • Commentary

Try the following template:

“Hospital    hospital name   , this is     certification level, unit number   , we are transporting     transport code     with a     pts age, reported gender     . They are complaining of     chief complaint / differential diagnosis    . I have administered/assisted      interventions ( EPI, Nitro, ASA, Glucose, etc.) with or without change    chest pain relieved, mentation improved, etc. Their vital signs are currently      BP, HR, RR, SpO2, CBG, etc.    . We are about    ETA   . Do you have any questions?”

HEAR Report Skills Verification Table

HEAR Report





5 (instructor)



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Oregon EMS Psychomotor Skills Lab Manual Copyright © 2023 by Chris Hamper, BS, NRP; Carmen Curtz, Paramedic, BS; Holly A. Edwins, Paramedic, B.S.; and Jamie Kennel, PhD, MAS, NRP is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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